Privacy Policy

Sunstate Property Group (QLD) Pty Ltd complies with the Australian Privacy Principles contained in the Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 to protect the personal information Sunstate Property Group (QLD)holds about individuals.  

Sunstate Property Group (QLD)’s policy is to only collect personal information which is reasonably necessary for its dealings with the relevant individual. Sunstate Property Group (QLD) only uses personal information for the purpose specified or which is reasonably apparent at the time the information was collected, or for a related purpose for which the individual would reasonably expect it to be used. Sunstate Property Group (QLD) takes reasonable steps to protect personal information that it holds from unauthorised access, modification, misuse, interference and loss. Sunstate Property Group (QLD) may sometimes disclose personal information overseas to allow external parties to perform their services for Sunstate Property Group (QLD) but Sunstate Property Group (QLD) will only do so in accordance with the Australian Privacy Principles.

The Sunstate Property Group (QLD)Privacy Policy contains information about how you may request access to and correction of personal information Sunstate Property Group (QLD)holds about you, or to make a complaint about an alleged breach of the Australian Privacy Principles.

Sunstate Property Group (QLD)’s Privacy Policy

Updated October 2022.

1 INTRODUCTION

Sunstate Property Group (QLD), comprising Sunstate Property Group (QLD) Pty Ltd (ABN 31 655 401 264), recognises the importance of privacy and is committed to protecting individuals’ personal information.

Sunstate Property Group (QLD) is subject to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Policy describes how Sunstate Property Group (QLD) complies with its privacy obligations in protecting the personal information Sunstate Property Group (QLD) holds about individuals.

2 OVERVIEW OF Sunstate Property Group (QLD)’S FUNCTIONS AND ACTIVITIES

Sunstate Property Group (QLD) is an Australian real estate group. Its operations are principally located in Australia’s city of Brisbane. Its key activities include:

  • property management
  • residential property sales
  • off-the-plan residential sales

For more information regarding Sunstate Property Group (QLD), please visit our website: www.sunstateproperty.com.au.

3 COLLECTION OF PERSONAL INFORMATION

Personal information is defined as information or an opinion that can identify or can reasonably identify an individual. This may include an individual’s name, address, email address and telephone numbers. The type of personal information that Sunstate Property Group (QLD) collects will depend upon what dealings the relevant individual may have with Sunstate Property Group (QLD).

Sunstate Property Group (QLD) may collect and hold personal information about individuals who:

  • purchase, or express an interest to purchase, a Sunstate Property Group (QLD) home or apartment (for example, when entering into a sale and purchase agreement, or when responding to requests for information about a Sunstate Property Group (QLD) home or apartment)
  • register or subscribe for electronic newsletters (either in person at one of our shopping centres or online) customer loyalty programs, competitions or promotions run by Sunstate Property Group (QLD);
  • enter a Sunstate Property Group (QLD) managed display suite;
  • lease, or express an interest to lease, premises, or spaces (including retail pop up spaces), including any related guarantors (for example, when negotiating, entering into or applying to enter into a lease with Sunstate Property Group (QLD)).
  • seek employment with Sunstate Property Group (QLD) or are Sunstate Property Group (QLD) employees (for example, when conducting background checks for the purposes of employment);
  • supply goods and services (for example, when establishing records and systems to enable payment for goods).
  • use Sunstate Property Group (QLD)’s websites, social media and other online services;
  • may otherwise come into contact with Sunstate Property Group (QLD); or
  • are provided loans or other financial accommodation by Sunstate Property Group (QLD). 

Sunstate Property Group (QLD) only collects personal information which is reasonably necessary for its dealings with the relevant individual. The types of personal information may include, but are not limited to:

  • information that identifies the individual (for example, name, gender, address, contact details, date of birth, photographic or video images); 
  • information needed verify an individual’s identity such as driver licence number; 
  • information about the individual’s financial position and credit-worthiness; 
  • an individual’s employment history, and other information an individual provides as part of the recruitment process; 
  • information including an individual’s image collected via our CCTV systems;
  • information about the individual that is required or authorised by law; 
  • the individual’s tax file number; 
  • the individual’s opinion/preferences about Sunstate Property Group (QLD)’s products, services or staff. 

The Privacy Act imposes restrictions on collecting sensitive personal information such as information about religious views, ethnicity, political opinions and personal health.

Sunstate Property Group (QLD) generally does not collect sensitive personal information about an individual. However, in certain circumstances, Sunstate Property Group (QLD) may collect some sensitive information if it is necessary to allow Sunstate Property Group (QLD) to deal with the individual and provided the individual has given consent for Sunstate Property Group (QLD) to do so.

Whenever it is reasonable and practical to do so, Sunstate Property Group (QLD) collects personal information directly from the individual. However, in some circumstances, personal information may be provided to Sunstate Property Group (QLD) by other parties such as the individual’s agent, employees or Sunstate Property Group (QLD)’s authorised agents, service providers and subcontractors. Sunstate Property Group (QLD) will take reasonable steps to inform the individual that it has the individual’s personal information, unless it is obvious from the circumstances.

4 NOTIFICATION OF COLLECTION OF PERSONAL INFORMATION

When Sunstate Property Group (QLD) collects personal information, Sunstate Property Group (QLD) will generally provide notification of the collection to the individual to inform the individual about the purpose for the collection, the types of entities that the information is disclosed to, the overseas recipients the information is disclosed to (where applicable), and that the Sunstate Property Group (QLD)Privacy Policy contains information about how the individual may access the personal information held by Sunstate Property Group (QLD) and how the individual may make a complaint.

5 USE AND DISCLOSURE OF PERSONAL INFORMATION

Sunstate Property Group (QLD)’s policy is only to use personal information for the purpose which was either specified or reasonably apparent at the time when the information was collected. Sunstate Property Group (QLD) may also use or disclose the information collected for any other related purpose for which the individual would reasonably expect it to be used.

If Sunstate Property Group (QLD) wishes to use or disclose the personal information in other circumstances, it needs to obtain the individual’s consent to do so.

In general, Sunstate Property Group (QLD) uses personal information for the following purposes:

  • providing products or services that have been requested;
  • communicating with the individual;
  • assessing the suitability of prospective tenants;
  • helping Sunstate Property Group (QLD) manage and enhance its products and services, including analysing customer feedback and future customer needs;
  • providing ongoing information and marketing about products and services to individuals that Sunstate Property Group (QLD) believes may be interested and where the individual has signed up;
  • managing security and safety requirements in Sunstate Property Group (QLD) managed buildings and sites;
  • complying with regulatory and legal obligations;
  • recruiting employees and contractors; or
  • fulfilling its obligations to employees. 

6 MARKETING

Sunstate Property Group (QLD) may send marketing materials to its customers or potential customers where Sunstate Property Group (QLD) has collected the personal information from the individual and the individual would reasonably expect Sunstate Property Group (QLD) to use the information for that purpose.

The individual’s prior consent will be obtained before personal information is used for marketing purposes in situations where the personal information has been collected from the individual and the individual would not reasonably expect Sunstate Property Group (QLD) to use the information for that purpose, the personal information has not been collected directly from the individual or where sensitive information is involved.

If the customer no longer wishes Sunstate Property Group (QLD) to use his or her personal information in order for Sunstate Property Group (QLD) to provide marketing materials, the customer is to advise Sunstate Property Group (QLD) via the relevant method provided for in the electronic marketing message sent to the customer (e.g. via an ‘unsubscribe’ link) or to write to the Sunstate Property Group (QLD) Privacy Officer (refer to contact details below). Sunstate Property Group (QLD) will act and amend its records promptly.

7 DISCLOSING PERSONAL INFORMATION TO OTHER PARTIES

Sunstate Property Group (QLD) may disclose personal information to other entities within the group.

External parties may be given access to personal information held by Sunstate Property Group (QLD) in certain circumstances. These include, but are not limited to:

  • Sunstate Property Group (QLD)’s contractors, consultants, advisers and service providers who assist Sunstate Property Group (QLD) in the operation of its business or to provide a customer service (for example, a company which helps maintain Sunstate Property Group (QLD)’s computer systems or sends out Sunstate Property Group (QLD)’s mail); 
  • joint venture partners for the purposes of seeking relevant regulatory approvals; 
  • third party lenders and insurers; 
  • Other regulatory authorities or government agencies as agreed to or required by law; 
  • anyone authorised by a provider of personal information;
  • relevant parties in situations when Sunstate Property Group (QLD) is required by law to provide the information.

Sunstate Property Group (QLD) limits the information disclosed to external parties to what is required for them to perform their services for Sunstate Property Group (QLD) or the relevant individual, or what is required by law.

Sunstate Property Group (QLD) generally requires these parties to agree to Sunstate Property Group (QLD) Privacy Policy and to strict conditions governing how this information may be used and stored.

Sunstate Property Group (QLD)does not sell personal information to entities outside the group.

8 APPLYING FOR EMPLOYMENT WITH Sunstate Property Group (QLD)

Sunstate Property Group (QLD) collects personal information from individuals who submit applications or register interest for employment with the group. If the application is unsuccessful, Sunstate Property Group (QLD) may retain the information in case a more appropriate opportunity becomes available. The unsuccessful applicant will be advised that they can contact Sunstate Property Group (QLD) to request Sunstate Property Group (QLD) not to retain the applicant’s information.

9 SECURITY OF PERSONAL INFORMATION

Sunstate Property Group (QLD) will take reasonable steps to protect personal information that it holds from unauthorised access, modification, misuse, interference and loss. Sunstate Property Group (QLD) maintains physical security measures over its physical premises, and a range of computer and network security measures (such as systems access, firewalls, data encryption) over its electronic systems. Sunstate Property Group (QLD) employees are required to maintain the confidentiality of any personal information held.

If other parties provide support services, Sunstate Property Group (QLD) generally requires them to agree to appropriately protect the privacy of the information provided to them.

10 ACCESS TO PERSONAL INFORMATION

Any individual can request access to the personal information Sunstate Property Group (QLD) may hold about them. To obtain access to the information, the individual needs to write to the Sunstate Property Group (QLD) Privacy Officer (refer to contact details below). Sunstate Property Group (QLD)will require evidence to verify the identity of the individual.

This service is free of charge unless the personal information requested requires preparation time. In this situation, Sunstate Property Group (QLD) will provide an estimate of how much this service will cost and request agreement before proceeding.

In normal circumstances, Sunstate Property Group (QLD) will provide the individual with access to the individual’s personal information. However, in some circumstances, there may be legal, regulatory or administrative reasons to deny the requested access. If access is denied, Sunstate Property Group (QLD) will provide the individual with the reasons for doing so.

11 CHANGING PERSONAL INFORMATION

If an individual wishes to change personal information that the individual believes may be inaccurate, out-of-date, incomplete, irrelevant or misleading, the individual may write to the Sunstate Property Group (QLD) Privacy Officer requesting the information to be changed.

If Sunstate Property Group (QLD) disagrees with the individual that the personal information should be changed, Sunstate Property Group (QLD) will provide the individual with the reasons for doing so. The individual has the right to request that a notation be included with their personal information to indicate their disagreement with their personal information held by Sunstate Property Group (QLD).

12 COLLECTION OF OTHER INFORMATION

Sunstate Property Group (QLD) may also collect the following information from you:

A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) during a visit to a Sunstate Property Group (QLD) website. Cookies are necessary to allow the Sunstate Property Group (QLD) website and the user’s computer to interact effectively and enhance security. Cookies can record information about the user’s visit to assist Sunstate Property Group (QLD) in better understanding the needs of the user. For example, user traffic data may be collected and used to infer the website user’s demographic using various web analytic technologies. Sunstate Property Group (QLD) sometimes also use performance tracking technology (such as conversion tags) to help Sunstate Property Group (QLD) to track user behaviour on its websites. General such user traffic and performance tracking data is non-personally identifiable and is collected on an aggregate level to report statistics to assist Sunstate Property Group (QLD) to improve the quality and relevancy of its services. However, if the user has completed the online registration form on Sunstate Property Group (QLD)’s websites, such cookie data may be linked to the personal information Sunstate Property Group (QLD) holds about the user. In these circumstances, this cookie data will be treated the same manner as the personal information which it has been linked. 

  • Sunstate Property Group (QLD) may also use cookies from third-party ad servers for the purpose of targeting our online advertisements on other sites. The cookies provided by the third-party ad servers will collect information such as the device the user used to access the Sunstate Property Group (QLD) website (such as the type of device, the browser type or the operating system), the user’s browsing behaviour (such as what the user searched for, the pages the user viewed, the date and time of the visit and how long the user stayed) and the performance of our marketing campaigns (such as which ads or online content the user viewed or accessed). The information collected through this technology is not personally identifiable but such information will be shared with the third party ad servers for the purposes of showing the user more relevant advertising on Sunstate Property Group (QLD)’s websites or partner sites. 

    If users of a Sunstate Property Group (QLD) website do not wish to receive any cookies, they should set their browser to refuse cookies but this means that they may not be able to use certain parts of the Sunstate Property Group (QLD) website. If the user does not want third-party ad servers to use cookies for targeted advertising purposes, the user can use an opt-out mechanism provided by various advertising industry bodies such as Network Advertising Initiative opt-out (http://www.networkadvertising.org/choices/DAA).
  • Sunstate Property Group (QLD) websites use, among other technologies, Google’s suite of analytics programs to track website traffic. Where users have chosen to enable Google to associate their web and app browsing history with their Google account, and to use information from their Google account to personalise ads, Google will use data from its signed-in users together with Sunstate Property Group (QLD)’s Google Analytics data to build audience lists for cross-device remarketing. For users of Sunstate Property Group (QLD)’s websites, Google Analytics will collect Google-authenticated identifiers associated with the user’s Google Accounts (and therefore, personal information). Google Analytics will also temporarily join these identifiers to Sunstate Property Group (QLD)’s Google Analytics data. If a customer does not wish to have their Google-authenticated identifies joined with Sunstate Property Group (QLD)’s Google Analytics data, they should opt out of the ‘personalised ads’ option via their Google account. 

13 CHANGES IN THE FUTURE

Sunstate Property Group (QLD) reserves the right to change this Policy at any time. Sunstate Property Group (QLD) will notify any changes to this Policy by posting an updated version of the Policy on the Sunstate Property Group (QLD) website at https://www.sunstateproperty.com.au.

14 COMPLAINTS

An individual can make a complaint about the way in which Sunstate Property Group (QLD) has handled an individual’s personal information by writing to the Privacy Officer. Sunstate Property Group (QLD) will endeavour to act promptly in response to a complaint.

You may also contact the Office of the Australian Information Commissioner as follows: 

Phone: 1300 363 992
Web: www.oaic.gov.au
Address: GPO Box 5218 Sydney, NSW 2001 

15 CONTACTING SUNSTATE PROPERTY GROUP (QLD) PTY LTD

Sunstate Property Group (QLD)’s Privacy Officer can be contacted as follows: 

Phone: 1300 068 686
Email:  info@sunstateproperty.com.au 
Address: ‘Sunstate Property Group (QLD) Privacy Officer’ 
Sunstate Property Group (QLD)
PO Box 230 
PADDINGTON, QLD 4064

16 ADDITIONAL INFORMATION ON PRIVACY

For further information about privacy issues and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at http://www.oaic.gov.au.

17 APPROVED AND ADOPTED

This policy was approved and adopted by Sunstate Property Group (QLD) on 24 October 2022.

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